If you’re shopping for a new ERP system, I’m assuming you’re focused on finding the right accounting, supply chain, and CRM functionality.
I’m also guessing you haven’t given much thought to EDI functionality.
Although I work for a SaaS EDI provider, I’m not offended. And I don’t blame you one bit for not putting EDI at the top of your functionality list.
As important as EDI is for exchanging information, it’s not core functionality. It’s something that helps you go that last mile in your transactions.
Of course, that mile is extremely important. It’s far more important than most ERP vendors realize. Poor integration with EDI can mean errors and delays in your relationships with your trading partners.
Nevertheless, ERP vendors spend most of the sales cycle touting the features of their products. When you ask them about integration with EDI, they’re likely to say something like, “Yeah, we have a professional services team that can help you set that up.”
I mean no disrespect to professional services teams, but this is the point at which many implementations become a real headache.
That’s why I’m proposing a better idea: why not make SaaS EDI your go-to service for the next ERP platform you implement?